Crisis Management

Crisis Management

A crisis can emerge rapidly and threaten a business, its employees, or customers. While it’s not possible to always prevent a crisis, a business can be prepared for one. 

Liberty’s Crisis Management insurance products are designed to provide financial protection and assistance in the event of a product recall and malicious product tampering event or a product withdrawal. 

Our experienced Crisis Management team includes a dedicated underwriter based in Singapore, providing comprehensive coverage solutions which can be further tailored with additional covers to protect clients from real-world exposures. If a client has a unique need, we are always willing to take the time to tailor a cover to suit.

In the event of an incident, our clients have access to a panel of specialist crisis consultants who can provide advice and guidance on the appropriate crisis response. We can respond quickly and effectively to minimise the impact on your client's brand and operations.

Contaminated Products

Contamination in products continues to create havoc for consumers and businesses around the globe. Whether the contamination is accidental or the result of product tampering, Liberty’s Contaminated Product Insurance policy coverage protects all aspects of the food, beverage, cosmetics and pharmaceutical industries. 

Our crisis management team supports brokers and their clients through the whole process, from customising cover to handling claims. In the event of a crisis, it is the client’s response in the critical first hours and days that will determine the impact of the crisis on the business. This is when the experience and expertise of Liberty’s Crisis Management consultants is crucial: they can provide advice and assistance to help deal with the crisis at hand and help protect our clients’ brands and business reputation. Our crisis response consultants have 20 years’ experience in the food industry, and Liberty’s claims team has been efficiently handling recall claims since 2009.

At a glance:

  • Product features:
    • Accidental contamination
    • Malicious product tampering
    • Product extortion
    • Government recall
    • Alleged contamination
    • Adverse publicity
    • Intentionally impaired ingredients
    • Spoilage
    • Halal contamination (via endorsement)
  • Covered losses include:
    • Business interruption
    • Replacement costs
    • Pre recall costs
    • Recall costs
    • Third-party recall costs
    • Consultants and advisor costs
    • Rehabilitation expenses
    • Extortion costs
    • Customer's loss of profits (via endorsement)

Our Target Market includes growing, manufacturing, importing, exporting, wholesaling, distribution, food, beverage, cosmetics and pharmaceutical product companies.

Find an Underwriter
Joyce Cheng - Assistant Vice President, Crisis Management, Asia

Joyce Cheng

Assistant Vice President, Crisis Management, Asia
T: +852 3655 2685

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +60 3 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

PRplus - Product Recall

The financial impact of product recalls can be highly damaging. In many cases, product recall expenses are excluded under standard product liability insurance policies and so little, if any, cover is provided for a client’s loss.

Liberty’s PRplus insurance policy offers broader protection. Additionally, the policy can be varied to meet the specific needs of an organisation, including additional cover (such as Product Guarantee) and limits to match exposures.

At a glance

  • Types of products we cover: 
    • Kids toys
    • Electronic products
    • Whitegoods
    • Power tools
    • Bicycles
    • Kids and adult clothing
    • Home and office furniture
    • Machinery
    • Other items usually found in a home or factory
  • Insured events:
    • Defect
    • Government recall 
    • Malicious product tampering
  • Covered losses
    • Pre-recall costs
    • Mitigation expenses
    • Recall costs
    • Third party recall costs
    • Defence costs 
    • Replacement, repair and refund costs
    • Extortion costs
    • Consultant and advisor costs 


 

Find an Underwriter
Joyce Cheng - Assistant Vice President, Crisis Management, Asia

Joyce Cheng

Assistant Vice President, Crisis Management, Asia
T: +852 3655 2685

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +60 3 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

SME Food & Beverage Recall

In the past food and beverage manufacturers have relied on contaminated product policies, which only offer protection in the event of an incident that could cause bodily harm to a consumer. However, food and beverage production is a fine art and sometimes problems on the manufacturing line can leave a product safe but tasting different or unfit for consumption.

Our SME Food and Beverage Recall policy is specifically tailored for businesses with annual sales of less than US$20 million. This simple yet comprehensive policy offers pre-underwritten premiums for up to US$1 million limit of liability, subject to the terms and conditions of the policy. Designed to respond to both product recalls and withdrawals, it helps to protect importers, manufacturers, wholesalers, and distributors of finished products from the risk of contamination and the withdrawal of their product, due to a manufacturing error or quality control issue.

At a glance:

  • Insured events:
    • Accidental Contamination
    • Malicious Product Tampering
    • Government Recall
    • Alleged Contamination
    • Spoilage
    • Halal Contamination
  • Covered losses: 
    • Pre-recall costs
    • Recall costs
    • Replacement costs
    • Third party recall costs
    • Consultant and advisor costs
Find an Underwriter
Joyce Cheng - Assistant Vice President, Crisis Management, Asia

Joyce Cheng

Assistant Vice President, Crisis Management, Asia
T: +852 3655 2685

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +60 3 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Automotive Recall

In the event of a safety or non-compliance issue with automotive components, businesses that manufacture, import, distribute or sell defective components, are responsible for taking recall action. A recall event can be very expensive, and suppliers of these automotive components will be financially impacted.

Liberty offers a PRplus Product Recall policy for automotive components. Customised for individual client’s needs, and with all the benefits of a PRplus product, Automotive Components Recall insurance also includes cover for exports to the USA and Canada, the ability to include product guarantee and covers critical components. 

Plus, in addition to protection against losses such as recall costs (both retailer and consumer), replacement, refund and repair costs, and consultant advisor costs, PRplus Automotive Components Recall insurance also provides protection against third party financial loss and defence costs.

At a glance:

  • Cover for exports to the USA and Canada
  • Ability to cover critical components
  • Extensions for Product Guarantee and Third Party Financial Loss
  • Insured events:
    • Defect
    • Government recall
    • Malicious product tampering
  • Covered losses
    • Recall costs
    • Pre recall costs
    • Third party recall costs
    • Replacement, refund and repair costs
    • Consultant and advisor costs
    • Third party repair costs
    • Third party financial loss (by endorsement)
Find an Underwriter
Joyce Cheng - Assistant Vice President, Crisis Management, Asia

Joyce Cheng

Assistant Vice President, Crisis Management, Asia
T: +852 3655 2685

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +60 3 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Liberty Recall Monitor

To help clients and brokers keep in touch with the latest product recall trends, Liberty publishes a regular newsletter, Recall Monitor, that lists the latest recall incidents, their cause and location.

You can subscribe here to regularly receive the latest edition.

What to do in a crisis

In the event of an incident that may be covered under a Liberty Crisis Solutions Policy the following notice protocols must be followed. Whether or not one of our consultants, or the crisis centre hotline has been contacted, you should contact one of the Liberty representatives to report the incident.

Reporting the incident to Liberty’s representatives is in accordance with the terms of the notice requirements in Clause 6.2 of this Policy.

What is the Crisis Centre Hotline?

Liberty offers clients expert Crisis Management consulting services on a 24/7 basis.

The Security Exchange crisis hotline is staffed by multilingual personnel covering most major languages. It is available globally, 24 hours a day, 7 days a week, to advise, assist and respond to emergency situations involving Liberty Contaminated Products Insurance policy holders.

General Crisis Line: +61 2 7908 7868

When can I call the Crisis Centre Hotline?

You can call the Crisis Centre Hotline if an incident, situation or occurrence that may be covered under the policy is first discovered and reported during the Policy Period or within 90 days after the Policy Period.

Who pays?

Liberty will pay the crisis consultant/s reasonable and necessary fees and expenses when they respond to an incident notified by the Insured which may reasonably be thought to give rise to an Insured Event under the Policy.

Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees and expenses incurred prior to Liberty’s notification to the Insured, will be borne by Liberty.

If Liberty concludes that the incident, situation or occurrence would be covered under the Policy but that the Loss suffered is less than the Insured’s Self Insured Retention, Liberty agrees to pay the Consultant and Advisor Costs, provided those costs are a reasonable and necessary response to the incident.

What should I expect when I ring the Crisis Centre Hotline?

During your first telephone contact with the Crisis Centre Hotline, you will be asked some brief questions regarding the key details of the crisis.

After getting this preliminary information, you will be asked for a phone number where you can be reached during the next hour.

A deployment decision will be based on the nature and geographical location of the incident.

Within the first hour after initial contact, a consultant will return your call to discuss the deployment decision and to determine an appropriate course of action. The consultant will work with you to develop a strategy for dealing with the early stages of the potential crisis. 

Downloads
Find an Underwriter
Joyce Cheng - Assistant Vice President, Crisis Management, Asia

Joyce Cheng

Assistant Vice President, Crisis Management, Asia
T: +852 3655 2685

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +60 3 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Find a specialist

Find a Claims specialist
Angus Kench - Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975

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Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

Email Profile