Crisis Management

Crisis Management

A crisis can happen to anyone and every company. Liberty’s Crisis Management suite of products are designed to provide financial protection and assistance to companies in the event of a crisis to their business. This includes product recall and product contamination events. 

Our experienced Crisis Management team includes a dedicated underwriter based in Singapore, providing comprehensive coverage solutions which can be further tailored with additional covers to protect clients from real-world exposures. If a client has a unique need, we are always willing to take the time to tailor a cover to suit.

In the event of an incident, our clients have access to a panel of specialist crisis consultants who can provide advice and guidance on the appropriate crisis response. We can respond quickly and effectively to minimise the impact on your client's brand and operations.

Contaminated Products

Contamination in products continues to create havoc for consumers and businesses around the globe. Whether the contamination is accidental or a result of product tampering, our coverage protects all aspects of the food, beverage and cosmetics industries.

Throughout your journey with us,  from customising a cover, to handling claims if an incident occurs, our crisis management team works with specialist loss control and loss mitigation consultants to support brokers and clients. Liberty's crisis response consultants have 20 years of experience in the food industry and offer unparalleled underwriting expertise and individually tailored solutions. Plus, our claims team has been efficiently handling recall claims since 2009.

At a glance:

  • Product features:
    • Accidental contamination
    • Malicious product tampering
    • Product extortion
    • Government recall
    • Alleged contamination
    • Adverse publicity
    • Intentionally impaired ingredients
    • Spoilage
    • Halal contamination (via endorsement)
  • Covered losses include:
    • Business interruption
    • Replacement costs
    • Pre recall costs
    • Recall costs
    • Third-party recall costs
    • Consultants and advisor costs
    • Rehabilitation expenses
    • Extortion costs
    • Customer's loss of profits (via endorsement)

Our Target Market includes growing, manufacturing, importing, exporting, wholesaling, distribution, food, beverage, cosmetics and pharmaceutical product companies.

Find an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

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Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +603 2082 4007

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Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Todd Nakae - Business Development Manager - Japan

Todd Nakae

Business Development Manager - Japan
T: +65 6622 9189

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PRplus - Product Recall

Product recall is often specifically excluded from product liability cover. Liberty's PRplus Product Recall policy provides financial protection for the manufacturer or supplier of consumer and commercial durable products including:

Liberty’s Product Recall cover can offer broader protection than traditional standard covers, including additional cover with limits tailored to meet the needs of your organisation, and an ability to include Product Guarantee.

At a glance

  • Types of products we cover: 
    • Kids toys
    • Electronic products
    • Whitegoods
    • Power tools
    • Bicycles
    • Kids and adult clothing
    • Home and office furniture
    • Pool supplies
    • Machinery
    • Other items usually found in a home or factory.
  • Insured events:
    • Defect
    • Government recall 
    • Malicious product tampering
  • Covered losses
    • Pre-recall costs
    • Mitigation expenses
    • Recall costs
    • Third party recall costs
    • Defence costs 
    • Replacement, repair and refund costs
    • Extortion costs
    • Consultant and advisor costs 


 

Find an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +603 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Todd Nakae - Business Development Manager - Japan

Todd Nakae

Business Development Manager - Japan
T: +65 6622 9189

Email Profile

SME Food & Beverage Recall

Our SME Food and Beverage Recall policy is specifically tailored for businesses with annual sales of less than US$20million. This simple yet comprehensive policy offers pre-underwritten premiums for up to US$1 million limit of liability, subject to the terms and conditions of the policy.

At a glance:

  • Insured events:
    • Accidental Contamination
    • Malicious Product Tampering
    • Government Recall
    • Alleged Contamination
    • Spoilage
    • Halal Contamination
  • Covered losses: 
    • Pre-recall costs
    • Recall costs
    • Replacement costs
    • Third party recall costs
    • Consultant and advisor costs
Find an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +603 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Todd Nakae - Business Development Manager - Japan

Todd Nakae

Business Development Manager - Japan
T: +65 6622 9189

Email Profile

Automotive Recall

Product recall is often specifically excluded from product liability cover, leaving a business exposed to loss should an incident occur.

Liberty offers a customised Product Recall policy for automobile components.

At a glance:

  • Cover for exports to the USA and Canada
  • Ability to cover critical components
  • Extensions for Product Guarantee and Third Party Financial Loss
  • Insured events:
    • Defect
    • Government recall
    • Malicious product tampering
  • Covered losses
    • Recall costs
    • Pre recall costs
    • Third party recall costs
    • Replacement, refund and repair costs
    • Consultant and advisor costs
    • Third party repair costs
    • Third party financial loss (by endorsement)
Find an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +603 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Liberty Recall Monitor

To help clients and brokers keep in touch with the latest product recall trends, Liberty publishes a regular newsletter, Recall Monitor, that lists the latest recall incidents, their cause and location.

You can subscribe here to regularly receive the latest edition.

What to do in a crisis

In the event of an incident that may be covered under a Liberty Crisis Solutions Policy the following notice protocols must be followed. Whether or not one of our consultants, or the crisis centre hotline has been contacted, you should contact one of the Liberty representatives to report the incident.

Reporting the incident to Liberty’s representatives is in accordance with the terms of the notice requirements in Clause 6.2 of this Policy.

What is the Crisis Centre Hotline?

Liberty offers clients expert Crisis Management consulting services on a 24/7 basis.

The Security Exchange crisis hotline is staffed by multilingual personnel covering most major languages, and is available globally, 24 hours a day, 7 days a week, to advise, assist and respond to emergency situations involving Liberty Contaminated Products Insurance policy holders.

General Crisis Line: +61 2 7202 4662

When can I call the Crisis Centre Hotline?

You can call the Crisis Centre Hotline if an  incident, situation or occurrence that may be covered under the policy is first discovered and reported during the Policy Period or within 90 days after the Policy Period.

Who pays?

Liberty will pay the crisis consultant/s reasonable and necessary fees and expenses when they respond to an incident notified by the Insured which may reasonably be thought to give rise to an Insured Event under the Policy.

Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees and expenses incurred prior to Liberty’s notification to the Insured, will be borne by Liberty.

If, Liberty concludes that the incident, situation or occurrence would be covered under the Policy but that the Loss suffered is less than the Insured’s Self Insured Retention, Liberty agrees to pay the Consultant and Advisor Costs, provided those costs are a reasonable and necessary response to the incident.

What should I expect when I ring the Crisis Centre Hotline?

During your first telephone contact with the Crisis Centre Hotline, you will be asked some brief questions regarding the key details of the crisis.

After getting this preliminary information, you will be asked for a phone number where you can be reached during the next hour.

A deployment decision will be based on the nature and geographical location of the incident.

Within the first hour after initial contact, a consultant will return your call to discuss the deployment decision and to determine an appropriate course of action. The consultant will work with you to develop a strategy for dealing with the early stages of the potential crisis. 

Find an Underwriter
Joyce Cheng - Underwriting Manager, Crisis Management, Asia

Joyce Cheng

Underwriting Manager, Crisis Management, Asia
T: +852 3655 2685 & +65 6622 9220

Email Profile

Ken Tung - Underwriter, Crisis Management

Ken Tung

Underwriter, Crisis Management
T: +603 2082 4007

Email Profile

Si Min Tay - Senior Underwriter, Crisis Management, Asia

Si Min Tay

Senior Underwriter, Crisis Management, Asia
T: +65 6622 9191

Email Profile

Find a Claims specialist

Find a Claims specialist
Angus Kench - Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975

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Kenneth Wan - Casualty Claims Manager, North Asia

Kenneth Wan

Casualty Claims Manager, North Asia
T: +852 3655 2631

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