Claims

Claims

Our substantial risk appetite, generous global capacity and exceptional staff with local expertise and authority give us the edge in finding solutions to complex insurance risks.

Our Claims Promise

Our integrated claims service is built on a simple principle: we aim to deliver value by supporting clients at every stage of the relationship.
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Working together as one team

Our teams are wholly integrated to ensure that we provide value at all stages of the relationship

Acting decisively

​​​​​Clients work with empowered local experts who access world-class tools and services globally

Paying fairly and dependably

As a company that does the right thing, we have a proven reputation for paying claims fairly and promptly

Report a Claim

Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.

We assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.

If you aren’t sure who to contact, simply send us an email at ClaimsAsiaPacific@libertyglobalgroup.com and we will help direct you to the most relevant person.

Our Approach

At Liberty Specialty Markets you’ll form relationships with a fully integrated team of underwriters, risk engineers and claims specialists.

We thrive on handling claims of all types – including large, complex losses – with the passion, significant local authority and market-leading experience needed to drive solutions that make a genuine difference.

Our integrated claims service aims to deliver value throughout our relationships.

To make that happen we work together as one integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest. We pay out valid claims fairly and dependably, accessing formidable global resources.

As a result, our clients can feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.

Claims+

At Liberty Specialty Markets, we view claims differently. We are driven by what the client wants to see, and believe that our claims service adds value throughout a relationship, not only at the point of claim. That’s why we apply Claims+. Tailored value-add services at pre-placement, post-placement, and post-loss stages.

From our Broker Partners

Every year we manage more than 7,500 commercial claims. Here’s what some of our broker partners and clients had to say about our claims service:

  • “The timeframe that you have turned this around in is quite exceptional and I will be using you as an example next time I am complaining to (other) insurers about their constant hold-ups in paying claims.”

 

  • "We are pleased with Liberty’s claims service and the coordination and communication with everyone involved. In particular your proactive approach to communicating with the claimants and colleagues so they were kept constantly informed of developments along the way. We appreciate your support and how you served the client on this program."

 

  • “Instead of just denying the claim because of the misdeclaration of the cargo in the bill of lading, Liberty studied other options, understood the actual circumstances of the claim and came up with a win-win solution for both client and insurer. Other insurers would have just taken the easy way out and denied the claim.”

 

  • "A terrific example of collaboration from start to finish and the client is very pleased and looking forward to further defining the claims handling piece post renewal with Liberty."

 

  • “The client thanked the Liberty team for their input and took comfort from the fact that they are in good hands with Liberty’s claims team leading them through this open matter. They recognise Liberty has the engineering expertise to “talk their language” and understand their business.”

Fast Track Claims

Whether your claim is complex or straightforward, our goal is to resolve claims as quickly as possible. That’s why we developed a service called Fast Track Claims.

Fast Track is a commitment to assessing claims less than $25k in one working day and settling them immediately. Offered for claims in Commercial Property, Crisis Management and Marine, it simply requires you to provide us with the correct documentation. We’ve been offering this service since 2016 and have helped hundreds of clients achieve fast resolution of their claims.

Recoveries

At Liberty, we have a dedicated Recoveries team that specialises in handling subrogated recovery actions.

We know that it takes a focused approach with expertise in recoveries. Ranging from simple through to complex recoveries, our recovery manager works closely with our claims and underwriting teams to deliver mutual advantage. 

We’re always looking out for our client’s best interests; we attempt to recover uninsured losses and insured excesses. Better recoveries help reduce claims history and provide for lower premiums, as well as helping recover uninsured losses.

Meet the Singapore Claims Team

Claims
Angus Kench - Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific

Angus Kench

Vice President Claims, Casualty, Workers Compensation and Crisis Management, Asia Pacific
T: +61 2 8298 5975

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Erliza Erwin - PST Specialist, Claims

Erliza Erwin

PST Specialist, Claims
T: +60 3 2082 4057

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James Thomas - Assistant Vice President & Technical Claims Manager, Professional & Financial Risks, Asia Pacific

James Thomas

Assistant Vice President & Technical Claims Manager, Professional & Financial Risks, Asia Pacific
T: +61 2 8298 5937

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Jonathan O'Riordan - Claims Recovery Manager, Asia Pacific

Jonathan O'Riordan

Claims Recovery Manager, Asia Pacific
T: +61 2 8298 5894

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Kian Meng Chan - PST Specialist, Claims

Kian Meng Chan

PST Specialist, Claims
T: +60 3 2082 4067

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Li Sa Chan - Claims Manager, Casualty

Li Sa Chan

Claims Manager, Casualty
T: + 65 6622 9158

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Lindy Chan - Claims Manager, Workers' Compensation and Third Party

Lindy Chan

Claims Manager, Workers' Compensation and Third Party
T: +65 6622 9152

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Mei Foong Yong - PST Specialist, Claims

Mei Foong Yong

PST Specialist, Claims
T: +60 3 2082 4039

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Nathan McLellan - Vice President, First Party Claims, Asia Pacific

Nathan McLellan

Vice President, First Party Claims, Asia Pacific
T: +61 2 8298 5944

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Penny Chua - Senior Claims Specialist, Marine

Penny Chua

Senior Claims Specialist, Marine
T: +65 6622 9201

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Phil Green - Claims Manager, Energy Property & Construction

Phil Green

Claims Manager, Energy Property & Construction
T: +65 6622 9232

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Robert Mercer - Senior Vice President & Head of Claims, Asia Pacific

Robert Mercer

Senior Vice President & Head of Claims, Asia Pacific
T: +61 2 8047 3317

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Yvonne Yap - PST Specialist, Claims

Yvonne Yap

PST Specialist, Claims
T: +60 3 2082 4028

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